Конфеты Рафаелло

• — Online payment by card (Visa/MC) or via ERIP.
• — In cash upon receipt (preferably without change)
• — Discuss over the phone

If any component of the bouquet is missing, it will be replaced with a similar element of equal value that does not change the overall appearance of the bouquet (preserving the cost and the overall look).

Flowers are perishable goods with a high risk zone; we are only responsible until the moment of delivery to the recipient.

"Terms of return and exchange of flowers" in case of an unforeseen situation.

-In accordance with Resolution of the Council of Ministers of the Republic of Belarus No. 778 of 14.06.2002, flowers and floral arrangements are classified as perishable goods and are not subject to return or exchange.

-This rule is due to the nature of the product, as well as the specifics of its transportation and storage, which affect the freshness and appearance of the products.

-Nevertheless, in order to resolve possible disputes and satisfy customers, we are ready to consider the possibility of replacing the goods in exceptional cases where there are objective defects not caused by the buyer.

-Since the freshness of flowers depends on many factors, including transportation conditions, we consider each case individually.

If you find any defects in the bouquet, please contact us within 24 hours of receipt, providing photos confirming the issue. We will review your claim and offer solutions, such as replacing the product with a similar or equivalent one.

The buyer is provided with data upon request: 

• -Exact data on the location of the Manufacturer (country of origin) for a specific product.
• -Information on the consumer properties of the product (flower grade, dimensions), if not specified in the detailed product description.
• -You can clarify the composition for a specific bouquet
  by phone: +375 29 3373878.

List of supplies by assortment:

• -Rose: Ecuador, Colombia, Republic of Belarus
• -Chrysanthemum: Netherlands
• -Alstroemeria: Colombia
• -Tulip: Republic of Belarus
• -Iris: Republic of Belarus
• -Carnation: Colombia
• -Gerbera: Netherlands
• -Gypsophila: Colombia
• -Greenery decor: Netherlands
• -Orchid: Netherlands
• -Houseplants: Netherlands
• -Flower packaging: China, Republic of Belarus
• -Teddy bears, toys: Republic of Belarus and China
• -Candies: Republic of Belarus
• -Balloons: Republic of Belarus
• -Vases and decor: Republic of Belarus