at any convenient place for you, at any convenient time, at any convenient banking service point – internet banking, mobile banking, infokiosk, bank cash desks, ATM, etc.

Payment can be made using cash, electronic money, and bank payment cards at banking service points of banks that provide payment acceptance services, as well as via remote banking tools.

TO MAKE A PAYMENT YOU MUST:

1. Select

• Item "Raschet" (ERIP) system
• Online stores / Services
• J --> Jasminka.by
• Enter the Order Number, then Last Name First Name Patronymic.
• Enter the payment amount (if not specified)
• Verify the information is correct
• Make the payment.

If you are making a payment at a bank cash desk, please inform the cashier that you need to make the payment through the "Raschet" (ERIP) system.

• Exchange of goods is possible one day before delivery of the order, for an equivalent amount;
• Upon delivery of the order, exchange is possible in case of justified customer dissatisfaction, but each delivery in this case is paid for;
• All conditions are specified in the Public Offer Agreement, which you agree to when placing an order (read Public Agreement);

Terms of return and exchange of flowers

-In accordance with Resolution of the Council of Ministers of the Republic of Belarus No. 778 dated 14.06.2002, flowers and flower arrangements belong to the category of perishable goods and are not subject to return or exchange.

-This rule is due to the nature of the product, as well as the specifics of its transportation and storage, which affect the freshness and appearance of the product.

- Nevertheless, in order to resolve possible disputes and satisfy customers, we are ready to consider the possibility of replacing the product in exceptional cases where there are objective defects that did not arise through the fault of the buyer.

- Since the freshness of flowers depends on many factors, including transportation conditions, we consider each case individually. If you find defects in the bouquet, please contact us within 24 hours of receipt, providing photographs confirming the problem. We will review your claim and offer solutions, for example, replacing the product with a similar or equivalent one.

• if the goods were not delivered on time;
• if the buyer discovers a discrepancy between the received goods and what was ordered via the website;
• if the recipient proves improper quality of the goods.

None of the above points have occurred in our practice! We strive for complete customer satisfaction!

All disputes are resolved through negotiations between the parties, and if no compromise is reached, in accordance with the legislation of the Republic of Belarus.

We guarantee quality work in flower delivery, the quality and freshness of the product you have chosen, therefore in cases of exchange and refusal of goods, we will refund the money you paid, using the same method you used when purchasing.

Refund period:

• for residents of the Republic of Belarus – within 7 days,
• for non-residents – within 30 days

Refunds are made to the same card from which the payment was made

• The recipient is absent from the City;
• The recipient refuses to accept the delivered bouquet;
• Non-existent address and phone number of the recipient;

In such cases, the goods will be kept at the retail store; the Customer or Recipient can pick them up within 3 (three) days. (see flower shop address).